Meals on the Watsupchef platform should meet minimum quality standards regarding safety, access, timeliness and cleanliness, and they should be consistent with the description provided by the host. If a guest who books and pays for a meal suffers a ‘Health Issue’ because the meal does not meet Watsupchef standards, the guest may be eligible for a refund in accordance with the Refund Policy.A valid issue generally falls into three categories (1) the host cancels a reservation 24 hours or less before the scheduled start of the reservation, or fails to provide the guest with the reasonable ability to access the meal. (2) the description of the meal in the listing on the site is materially different from the actual meal, or (3) the meal is not generally clean or as described. To submit a valid claim for a refund, a guest is required a) to bring the issue to our attention within 24 hours after the start of your reservation (including photographs or other evidence) and respond to our requests for information or cooperation, (b) not have directly or indirectly caused the issue and (c) to have used reasonable efforts to try to remedy the circumstances of the issue with the host prior to making a claim. If you still have questions regarding the policy, please contact us.
Watsupchef provides host 24 hours to accept the booking. If the host does not accept the booking within this time, it would be automatically cancelled and the guest would get their full refund. If the guest cancels the booking 48 hours before the start of the reservation, he would be given 100% refund, excluding the service fee. But if the guest cancels the booking 24 hours before the start of the reservation, he would be given 50% of the refund, excluding the service fee. No refund for cancellation under 24 hours.